The Pivotal Leader

The Pivotal Leader podcast, hosted by Gina Trimarco, Chief Results Officer of Pivot10 Results, features 30-minute interviews with modern and pivotal business leaders who share their experiences and anecdotal success stories to inspire rising leaders to shift their own organizational cultures to higher success.
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The Pivotal Leader




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Now displaying: October, 2018
Oct 28, 2018

 “Dreaming big takes the same amount of effort as dreaming small, so go big.

- Jose R. Costa

On this episode of The Pivotal Leader, Gina Trimarco interviewed Jose R. Costa, CEO of For Eyes, which is part of GrandVision, a global leader in optical retail with more than 7,000 stores worldwide. He has a background steeped in marketing, franchising, multi-unit retailing and enhancing customer experience at some of the most recognized brands in the world.

He is the author of “Leading With Edge: Activate Your Advantage Through Personal Insight,” which features the concept of leadership as a practice, inviting readers to acknowledge the determination and grit it takes to be a good leader.

Previous to his current role as CEO, he served as Group President of Driven Brands where he led MAACO®, CARSTAR® and Drive N Style®. Collectively, these brands operate more than 1,400 body shops across North America, generate more than $1.8 billion in annual system sales and further establish Driven Brands as a leader in the automotive aftermarket space. Previously, he was President of MAACO®, where he was responsible for managing and developing 500 automotive body shops across the U.S. and Canada.

Podcast Topics Include:

  • The inspiration for writing a leadership book
  • Why there is high demand but low supply for strong leadership
  • How to lead with edge
  • The importance of the “Ask, Listen & Be Curious”
  • How to become more curious and a better listener and how improv skills can help
  • Theater and improv skills in business
  • Employee engagement strategies
  • Core (common sense) leadership fundamentals
  • Jose’s “no computer” policy during meetings
  • Jose’s four key meeting reasons: to explore, inform, decide or debate
  • Advice for becoming a CEO and successful in business
  • His experience on Undercover Boss
  • Performance reviews, “spontaneous feedback” and millennials
  • Training and development strategies for employees
  • The value of working with the worst managers
  • Creating a culture of education and continuous learning
  • Advice for franchisees and franchisors
  • Jose’s favorite books (and he reads a lot) – book list available on our website


Oct 21, 2018

"Get up early. Stay late. Do what your passion is. And don't be afraid of taking risks."

- Stephen J. Cloobeck

On this episode of The Pivotal Leader, Gina Trimarco interviewed Stephen J. Cloobeck, a self-made entrepreneur with more than thirty years’ experience across every aspect of hospitality design, development, and deployment … AND author of the new book CHECKING IN:  Hospitality-Driven Thinking, Business, And You.

As the original founder and former CEO and chairman of Diamond Resorts International – a business that grew to become the second-largest vacation-ownership company worldwide with more than four hundred properties across thirty-three countries in its portfolio – Cloobeck made a name for himself as the industry's most adamant advocate for radical customer service, what he calls embracing the Meaning of Yes.

To Cloobeck’s own amusement, he is perhaps most frequently recognized for his appearances on CBS’s hit TV show Undercover Boss. Featured on multiple episodes across multiple seasons, Cloobeck to this day ranks as the “most generous boss” who has ever participated in the unscripted program.

Podcast Topics Include:

  • How the five biggest companies are hospitality companies
  • The meaning of “A culture of no is a culture of losing” and “Leadership is hollow without ownership”
  • Delivering “the meaning of yes”
  • Be an accessible and approachable leader to customers and employees by making your personal contact info available
  • Passion as the root of success
  • Complacency emanates from the top
  • Communication, Collaboration and no Stagnation
  • Stephen’s experience partnering with Bill Marriott
  • Overcoming dyslexia
  • Advice for how best to connect with others
  • Work ethic: the old-fashioned way of working hard and “no free lunch”
  • Advice for scaling a business


Oct 16, 2018

Everybody has a defining moment which changes their life for better or worse.”

- Ulrich Kellerer

On this episode of The Pivotal Leader, Gina Trimarco interviewed Ulrich Kellerer, business leader, international speaker, and mental health activist from Munich, Germany. For over twenty years Kellerer worked in the European fashion industry as the founder and CEO of the German clothing line, Faro Fashion, which took over distribution rights for the brand CLOSED (the leading European fashion company for women’s and men’s sportswear) in Bavaria - south Germany.  Kellerer is the co-author of The Soul of Success with Jack Canfield and the author of the recently released title: One Moment Can Change Your Life: Extraordinary Stories about Ordinary People. Today, Kellerer's life is dedicated to fighting the depression epidemic and promoting mental wellness in the workplace.

Podcast Topics Include:

  • Becoming a “mood manager”
  • People make the difference - being a role model by showing you care to change people and lives
  • Communication – the biggest ability of humankind
  • Decreasing loneliness and depression, especially for entrepreneurs, to increase life expectancy and the reality of loneliness in the U.S.
  • How to support someone with suicidal thoughts and anxiety
  • Overcoming “Luxury Problems” eliminate the attitude of “You buy things with money you don’t have to impress people you don’t like.”
  • How to motivate yourself to greatness – structure, discipline, dreams, and self-respect
  • Having more than one "best hour of your week" life experiences


Fine tune your "mood manager" skills!

Oct 6, 2018

Creativity is a skill that can be honed by everybody and should be.”

- Alexandra Levit

On this episode of The Pivotal Leader, Gina Trimarco interviewed Alexandra Levit, managing partner at PeopleResults and workplace consultant, author and speaker.

A former nationally syndicated columnist for the Wall Street Journal and writer for the New York Times, Fast Company, and Forbes, Alexandra has authored several books, including the international bestseller They Don't Teach Corporate in College and her newest book HUMANITY WORKS: Merging Technologies And People For The Workforce Of The Future, in which she provides a vision of a future where people are free to work wherever and for whomever they choose, machines perform multiple tasks, and virtual teams come together and disband at lightning speed.

She consults and writes on leadership development, human resources, entrepreneurship, career and workplace trends on behalf of numerous Fortune 500 companies including American Express, Canon, Deloitte, DeVry University, Intuit, SilkRoad, and Staples, and has spoken on these topics at hundreds of organizations around the world including Abbott, Aetna, Bank of America, Cardinal Health, Campbell Soup, the Federal Reserve Bank, the Human Capital Institute, McDonalds, Microsoft, PepsiCo, the Society of Human Resource Management, and Whirlpool.

Podcast Topics Include:

  • Managing and motivating the rising generations; Gen Y as the new leaders, Gen Z as the new Gen X
  • Unconscious bias – things women can do to be part of the solution; negotiation and assertive communications
  • Being called the B word; the difference between assertive and aggressive communication
  • Transformational leadership: showing people you care
  • The 3 Cs of Future Work: Collaboration, Customization & Creativity
  • What roles machines and technology should play
  • Being able to work cross-functionally and the ability of leaders to structure employee career paths
  • Using creativity to have empathy, judgement and proble- solving skills in ways that machines cannot
  • Practicing and promoting intrapreneurship
  • Seeing the “writing on the wall” with automation threats to stay competitive and marketable, especially for tech employees lacking creativity
  • The importance of human skills in all industries
  • The importance of sales training for everyone (not just sales people)
  • Having the mindset of being able to reinvent yourself
  • Her biggest worry – people who won’t be able to adapt having to sell themselves all the time; by 2030 half of all workers will be part of the gig economy (contract workers)
  • Using gamification and virtual reality simulations for our future avatars to connect interpersonally
  • Strategies for businesses BEFORE things become dire